FAQ

Managing the execution of a lease can sometimes prove to be an uphill battle.

It is necessary to ensure the repairs which are the responsibility of the lessor, to ensure the tenant a peaceful enjoyment of the property. Verify and follow up the payment of the rent, operate the annual indexation.

Sometimes you also have to deal with a tenant who is difficult, demanding, or even does not meet his or her obligations.

What should I do if he asks for repairs (at the expense of the landlord or the tenant?), if he does not maintain the property in a good condition, if he pays late systematically, if he no longer pays or if he causes a disturbance in the neighbourhood?

For the apartments, it is also necessary to draw up a service charge statement each year.

They are many things and situations that can affect the lessor's peace of mind.

By putting your property in rental management, you choose security and tranquillity.

We take care of everything in consultation with you and are your tenant's first-level contact. We take care of all the actions necessary for the smooth execution of the lease, for example:

• Keeping a detailed accounting of your lease
• Ordering in agreement with you, any repairs, work, etc., that may be required
• Ensuring that reminders are sent to the tenant, or even formal notice, if necessary.
• Litigation if necessary
• Annual indexing
• Rental discounts

In this regard, we offer:

• A marketing plan with:
  • Local site (immodewaele.be),
  • National website (century21.be)
  • International site (century21global.com), expressed in dollars and euros
  • Immoweb
  • Social networks (Facebook + Instagram)
• Pre-selection of candidates on the basis of solvency, professional/family situation and other additional criteria
• Constitution of the application file and evaluation of the application
• Follow-up of your file 24/24 7/7 by our Intranet including: emails received/sent, tel. received/data, visits made with reports, visits to come, etc.
• Regular comprehensive intermediate reports
• A structure with a manager, office manager, office-manager assistants, real estate agents approved by the IPI
• Specialized and regularly trained experts
• Free legal assistance from professional lawyers
• Drafting of the lease in consultation with the lessor only
• Experience, having regard to the number of years of practice
• A toll-free number 0800 135 29 (quality department at CENTURY 21's head office) if there is any problem to be solved.
• A permanence open on Saturdays
• A variety of products to make you feel secure
• Registration of the lease and inventory of fixtures
• And many other things, including our good mood.

Does choosing well mean asking the right questions?

Why don't you ask a few questions?

• Since when does your agency exist?
• What are you going to do for me on a daily basis? Specific actions and how would I know?
• How often and how will I be advised during the rental process?
• How many people will be visiting my property?
• Who can I contact if I have questions?
• Who is in charge of drafting the lease? How does it work?
• If I am not satisfied, who can I contact and what guarantees are there that I can be understood and that an intervention will take place to satisfy me? Do you have an external and independent quality service that I can use?
• What publicity will you do and on which sites?
• What else can you do other than advertise on real estate sites?
• How do you manage several applications?
• What kind of help do you offer if I have problems later with my tenant?
• Who is in charge of registering the lease, the inventory of fixtures, ...
• What do you do if rent payments are late?
• How do you ensure that the building is properly maintained?
• Can you guarantee the payment of the rent?
• How do you manage the litigation phase, i.e. implementing a court action?

You will then just have to compare and your choice will be made.

Our agency exists since 1981 and already benefits from a wide experience from which you will benefit. The management has been in the family for 3 generations. We are part of a network of 190 agencies in Belgium and more than 10,000 worldwide.

Our strength? A close-knit, serene team of about ten people who care about your satisfaction and your legal security.

We take care of everything in consultation with you and are your tenant's first-level contact. We take care of all the actions necessary for the smooth execution of the lease, for example:

• Keeping a detailed accounting of your lease
• Ordering in agreement with you, any repairs, work, etc., that may be required
• Ensuring that reminders are sent to the tenant, or even formal notice, if necessary.
• Litigation if necessary
• Annual indexing
• Rental discounts

In this regard, we offer:

• A marketing plan with :
  • Local site (immodewaele.be),
  • National website (century21.be)
  • International site (century21global.com), expressed in dollars and euros
  • Immoweb
  • Social networks (Facebook + Instagram)
• Pre-selection of candidates on the basis of solvency, professional/family situation and other additional criteria
• Constitution of the application file and evaluation of the application
• Follow-up of your file 24/24 7/7 by our Intranet including: emails received/sent, tel. received/data, visits made with reports, visits to come, etc.
• Regular comprehensive intermediate reports
• A structure with a manager, office manager, office-manager assistants, real estate agents approved by the IPI.
• Specialized and regularly trained experts
• Free legal assistance from professional lawyers
• Drafting of the lease in consultation with the lessor only
• Experience, having regard to the number of years of practice
• A toll-free number 0800 135 29 (quality department at CENTURY 21's head office) if there is any problem to be solved
• A permanence open on Saturdays
• A variety of products to make you feel secure
• Registration of the lease and inventory of fixtures
• And many other things, including our good mood.

We provide you with 24/7 access to our Intranet with all the essential documents for the management of your property such as: leases, minutes of general meetings, accounting, etc.

During the rental phase, you also have access to our INTRANET (available 24/7) with all the information you need: visit reports, emails sent/received, calls made, schedule of visits, next visits already scheduled, ...

Of course, our office manager as well as the adviser in charge of the follow-up of your file will also be able to answer all your questions.

First of all, the lease must comply with regional provisions.

Indeed, the law has recently been regionalized. Each region has promulgated its own decree so that a lease in the Brussels region is not suitable for the Walloon or Flemish region and vice versa.

Second, the lease must include provisions to govern a variety of situations such as:

• Pets;
• Nicotine from smokers;
• Maintenance (equipment, surroundings, etc.) and rental repairs;
• Condensation phenomena due to a lack of ventilation/heating
• The procedure to follow in the event of a dispute
• The impossibility of access to the premises because of the tenant in case of need for repairs;
• The inventory of fixtures for entry and exit as well as the procedures for returning the keys at the end of the lease...
• Loss of keys
• And many other situations.

It goes without saying that we offer a lease that is the result of many years of experience.